Missed a loan repayment? Banks are deploying AI agents to follow up - here’s how
Published on: Sept. 22, 2025, 12:14 a.m. | Source: The Economic Times
Banks in India are now using AI avatars for loan recovery. These virtual agents make video calls and send messages to borrowers. This method is cheaper and more efficient than using human agents. Private banks are adopting this technology. Public sector banks are also considering it. The goal is to improve loan repayment rates while adhering to RBI guidelines.
