Trust and transparency will decide future of AI in mobile banking
Published on: Sept. 24, 2025, 11:21 p.m. | Source: Devdiscourse
The findings show that users remain wary when systems operate as “black boxes.” False positives, which occurred in more than a quarter of cases, created confusion and frustration. Without clear explanations, customers struggled to understand why transactions were flagged, eroding confidence in the technology.
